Frequently Asked Questions
Everything you need to know about bringing the 5-star experience home.
What makes your linens 'Hotel Quality'?
Our linens are crafted using long-staple cotton and high thread counts specifically engineered for the durability and plush softness found in the world's leading luxury resorts.
How long does shipping typically take?
Standard orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery varies by location.
What is your return policy for bedding items?
We offer a 30-night sleep trial. If you are not completely satisfied with your purchase, you can return unwashed items in their original packaging for a full refund.
How should I care for my Hotel Collection products?
To maintain the integrity of the fibers, we recommend machine washing in cold water on a gentle cycle and tumble drying on low heat. Avoid bleach and fabric softeners.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm or Klarna.